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March

March 

Ask the Expert Webinar

Our experts will answer your questions. This is your chance to ask about meal delivery, retail healthcare, food safety, HACCP, temp monitoring controls. Alluserv is there to help you solve your foodservice challenges.

        WE WANT YOUR QUESTIONS:

        CLICK HERE: mdiamond@alluserv.com to submit a question to our panel of experts.

Who should attend:

• Foodservice Directors
• Foodservice Managers
• Patient Operations
• Retail Operations
• Patient Care Manager
• Press Ganey Liaisons

Presenters: Marsha Diamond, MA, RD, Healthcare Specialist (Retail Healthcare), Tony Yenzer, General Manager, Expert in Meal Delivery/Pods/Equipment, and Thomas Johnson, President, JDP, Inc., Food Safety Technology, HACCP

3pm EST /  2pm CST / 12 PST

May

May

What to Say to a Porcupine?

Strategies on h ow to handle difficult clients, patients, and employees in order to change around to a positive culture in your organization.

Rich Gallagher is an internationally known author, public speaker, and communications skills expert. Rich, MA, MFT, is one of the nations leading experts on workplace communication skills. A former customer service executive and practicing psychotherapist, his nine books include the national #1 customer service best seller What to Say to a Porcupine, How to Tell Anyone Anything, and his forthcoming project What to say in Your Very Worst Customer Situations. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio, and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 20,000 people on what to say in difficult customer and workplace situations. 

 3pm EST / 2pm CST / 12pm PST