We have compiled some industry challenges through food service, design, engineer consultants, health care industry surveys and director questionnaires,

Ongoing challenges (updated monthly) will be placed into one of four categories. When “clicking” on a challenge, you will then see a list of resources that you can choose from for ideas and guidance.

If you have a challenge(s) you would like to see posted, or if you wish contribute information or a resource about a challenge, email us.



What can I do to improve our employee retention?

Articles from both Employer and Employee viewpoint:


How can I reduce absenteeism in my department?

How can I inspire my employees to make a difference?


Employee RetentionHow do I effectively communicate with the younger generation?

How do I successfully communicate with a multi-generational audience?


How can I use the internet to find and hire the best employees?

How can I increase productivity?



Employee RetentionHow do I know when delivery equipment needs replacing? How can I justify getting it?

NAFEM Life Cycle Tool – Full (.XLS)
NAFEM Life Cycle Tool – Condensed (.XLS)

Employee RetentionWhat should I look for in a meal delivery system to provide optimum safety and quality for my patients?


How do I know which equipment is sustainable



Will I be able to maintain a sustainable program and generate a profit?

How can I generate revenue in today's times?




How can I generate revenue in today's time?


How do I compete with non-hospital retail environments for customers?

Patty, Cafeteria Manager

  • The Retail Healthcare Revolution by Tony Paquin
    Retail healthcare sales now exceed $500 billion annually and are poised to reach $1 trillion within just a few years. Tony Paquin gives executives key strategies for leveraging the healthcare consumer movement for the financial advantage of their organization.
  • Strategic Healthcare Retail by Mindy Thompson-Banko (.PDF)
    Retail approach can be a tangible component of patient care

How can I improve patient satisfaction?

Administration has mandated a "GO GREEN" initiative – What can I do?


What can sustainability mean to a healthcare food service operation?

  • Creating a Sustainable Future highlights of HealthCast 2020, the latest health industry survey from PricewaterhouseCoopers' Health Research Institute, which looks at the globalization of healthcare and worldwide efforts to create a sustainable health system.


How do I transform the cafeterias to encourage healthier selections and be profitable?


How do I utilize social media in healthcare?